FAQ
FAQ - Crèmelixir
1. What types of products do you offer at Crèmelixir?
At Crèmelixir, we offer a range of skin care products including moisturizers, serums, cleansers and masks. Our products are formulated with high-quality ingredients to meet the needs of all skin types.
2. How do I place an order?
To place an order, browse our website and add the items you wish to purchase to your shopping cart. Once you have selected all your items, click on the shopping cart icon at the top right of the page and follow the instructions to complete your purchase.
3. What payment methods are accepted?
We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on your region.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to track the progress of your delivery.
5. What is your return policy?
We accept returns within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase. To initiate a return, contact us at cs@crèmlixir.com.
6. How can I cancel or modify my order?
If you wish to cancel or change your order, please contact us as soon as possible at [your-email@cremelixir.com]. If your order has not yet been shipped, we will do our best to cancel or change it. Once the order is shipped, we are no longer able to change or cancel it.
7. Do you offer samples or product testing?
Yes, we occasionally offer free samples with certain orders, depending on available stock. Sign up for our newsletter to stay informed about our special offers and available samples.
8. Are your products suitable for sensitive skin?
Our products are formulated with gentle ingredients and are dermatologically tested. However, we always recommend doing a sensitivity test on a small area of skin before using a new product, especially if you have sensitive or allergy-prone skin.
9. Do you offer international shipping?
Yes, we ship to many countries around the world. Shipping costs and times vary depending on the destination. Shipping costs will be calculated at checkout.
10. How can I contact you for more information?
For any questions or further assistance, you can contact us at [your-email@cremelixir.com]. We are committed to responding to all requests as quickly as possible.
11. Are your products tested on animals?
No, at Crèmelixir we are committed to not testing our products on animals. We believe in ethical and sustainable manufacturing practices.
12. How can I subscribe to your newsletter?
To sign up for our newsletter and receive product news, special offers and beauty tips, enter your email address in the signup field at the bottom of our homepage.
1. What types of products do you offer at Crèmelixir?
At Crèmelixir, we offer a range of skin care products including moisturizers, serums, cleansers and masks. Our products are formulated with high-quality ingredients to meet the needs of all skin types.
2. How do I place an order?
To place an order, browse our website and add the items you wish to purchase to your shopping cart. Once you have selected all your items, click on the shopping cart icon at the top right of the page and follow the instructions to complete your purchase.
3. What payment methods are accepted?
We accept multiple payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and other local payment methods depending on your region.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to track the progress of your delivery.
5. What is your return policy?
We accept returns within 30 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase. To initiate a return, contact us at cs@crèmlixir.com.
6. How can I cancel or modify my order?
If you wish to cancel or change your order, please contact us as soon as possible at [your-email@cremelixir.com]. If your order has not yet been shipped, we will do our best to cancel or change it. Once the order is shipped, we are no longer able to change or cancel it.
7. Do you offer samples or product testing?
Yes, we occasionally offer free samples with certain orders, depending on available stock. Sign up for our newsletter to stay informed about our special offers and available samples.
8. Are your products suitable for sensitive skin?
Our products are formulated with gentle ingredients and are dermatologically tested. However, we always recommend doing a sensitivity test on a small area of skin before using a new product, especially if you have sensitive or allergy-prone skin.
9. Do you offer international shipping?
Yes, we ship to many countries around the world. Shipping costs and times vary depending on the destination. Shipping costs will be calculated at checkout.
10. How can I contact you for more information?
For any questions or further assistance, you can contact us at [your-email@cremelixir.com]. We are committed to responding to all requests as quickly as possible.
11. Are your products tested on animals?
No, at Crèmelixir we are committed to not testing our products on animals. We believe in ethical and sustainable manufacturing practices.
12. How can I subscribe to your newsletter?
To sign up for our newsletter and receive product news, special offers and beauty tips, enter your email address in the signup field at the bottom of our homepage.