Conditions of service
**Terms of Service - Crèmelixir**
**1. Introduction**
Welcome to Crèmelixir website. By accessing our website and using our services, you agree to these terms of service. Please read them carefully.
**2. Services Offered**
Crèmelixir offers a range of skin care products available for purchase online. We are committed to providing accurate product information and quality customer service.
**3. Use of the Site**
3.1. **Access to the Site**
Access to the Crèmelixir site is reserved for persons aged 18 or over. If you are under 18, you must obtain the permission of your parents or legal guardians to use our site.
3.2. **User Conduct**
You agree to use the Crèmelixir site in accordance with applicable laws and these terms of service. You must not use the site to transmit illegal, harmful or inappropriate information.
**4. Orders and Payment**
4.1. **Placing an Order**
To place an order, select the desired products and follow the payment instructions. The order confirmation will be sent to you by email.
4.2. **Payment**
Payments must be made via the accepted methods listed on our site. Payment is due at the time of order.
4.3. **Modifications and Cancellations**
You can request changes or cancellations to your order by contacting our customer service at [your-email@cremelixir.com] prior to shipping. Once the order has been shipped, changes are no longer possible.
**5. Delivery**
5.1. **Delivery Times**
Delivery times are estimated at 3-7 business days for domestic orders and 7-14 business days for international orders. Times may vary depending on various factors.
5.2. **Delivery Costs**
Shipping costs are calculated based on your location and the total amount of your order. Costs are shown at checkout.
5.3. **Delivery Issues**
Crèmelixir cannot be held responsible for delays or losses due to external events, such as strikes or extreme weather conditions.
**6. Returns and Exchanges**
6.1. **Return Policy**
You have 30 days from receipt of your order to return items in their original condition. Return shipping costs are your responsibility unless the product is defective or incorrect.
6.2. **Return Procedure**
To initiate a return, contact our customer service at [your-email@cremelixir.com]. We will provide you with instructions and a return label if applicable.
6.3. **Refunds**
Refunds will be issued to the original payment method within 10 business days of receipt of the returned product.
**7. Guarantees and Responsibilities**
7.1. **Guarantees**
Our products are guaranteed to be as described and free from defects. In the event of a defective product, contact us for a refund or exchange.
7.2. **Limitation of Liability**
Crèmelixir will not be liable for any indirect or incidental damages resulting from the use of or inability to use our services or products.
**8. Intellectual Property**
All contents of the Crèmelixir website, including texts, images, and logos, are protected by intellectual property rights. Any reproduction or unauthorized use is prohibited.
**9. Confidentiality**
We respect your privacy and are committed to protecting your personal data in accordance with our [Privacy Policy](#).
**10. Changes to the Terms of Service**
Crèmelixir reserves the right to modify these terms of service at any time. Changes will be posted on our site and will take effect immediately.
**11. Applicable Law**
These terms of service are governed by French law. Any dispute will be subject to the jurisdiction of the French courts.
**12. Contact**
For any questions regarding the Terms of Service, please contact us at cs@crèmlixir.com
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These terms should be tailored to your business's specific needs and reviewed by legal counsel to ensure compliance with applicable laws.